Returns & Complaints

Returns

Unused products may be returned within 14 days of receiving your order.

The returned product can not be damaged, stained or washed. It must include all tags and be sent back in its original packaging.

The cost of returning the order is covered by the customer.

To ensure maximum convenience and efficient handling of returns or complaints, we encourage you to use the following method:

Standard and International Returns

1. Download and complete the RETURN FORM and attach it to your shipment.

2. Send your return to the following address:

CUBBY Maciej Kraus
al. Armii Krajowej 4A/108
35-307 Rzeszów
Phone: 572 284 761
E-mail: contact@cubbystores.com

* Refunds are processed within up to 14 days after we receive the returned product.

Complaints

1. Download and fill out the COMPLAINT FORM.
2. Send the form to contact@cubbystores.com, remembering to attach photos of the product.
3. We’ll get back to you within 48 hours with further details.

Complaints are processed within 14 days after we receive the product.

Returns and complaints policy

LINK TO RETURN AND COMPLAINTS POLICY